There are several areas on our site where we request information from you. The types of personal information we request are:

• Name
• Address
• Date of birth
• Email address
• Telephone number
• Fax Number
• Credit Card Information (name of cardholder, credit card number and expiry date)

Travel details, including proposed check-in and check-out dates, number of rooms required, proposed pick-up and drop-off dates and time, flight information – flight number, arrival and departure time, number of passengers, name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers and nationality.

We requests these information when you register to make reservations for our products or services, utilize our online services, request for our newsletter or participate in our special programs and online contests.

USE OF INFORMATION

We use the information you provide for one or more of the following purposes:

• To process your request to purchase our product(s) or service(s);
• To confirm your travel arrangements;
• To enhance our service to you the next time you visit our site by providing you with the most personalized web experience possible;
• To send you newsletters and updates on our latest travel news and special offers or promotions with your permission.
• To fulfill your request when you use our Tell A Friend services;
• To post your messages on our Travel Board or on our Feedback service;
• To reply to you on your queries or feedback;
• Our own reference; and
• Our own marketing purposes.

We will not disclose your personal information or email addresses to third parties in a manner not specified in this privacy policy.

The information we provide to our service providers (for example, hotels, tour and transfer operators, airlines, cruise operators) and third party intermediaries (for example, credit card companies and banks) are information essential in providing the services or products purchased by you. Without this disclosure, Borneo Nature Tours Sdn. Bhd. would not be able to operate.

DEMOGRAPHIC INFORMATION

Please note that we may also provide aggregate statistics about our customers to third parties but these statistics will never ever identify any single user.

HOW WE PROTECT THIS INFORMATION

To prevent unauthorized access, maintain data security, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER SITES

Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.

COOKIES

Our Web site use cookies only during the tour reservation process, set to expire within 24 hours of your order date.

LOG FILES

Our Web site collects the following information without your knowledge:

• your IP address;
• the browser type;
• the domain name(s); and
• access time(s).

These information are used for our own research purposes and do not link to your personal information. Please note that we may also provide aggregate statistics to third parties but these statistics will never ever identify any single user.

CHANGES TO PRIVACY POLICY

If we change our privacy policy, we will post our new policy on this page so that you are always informed of the way that we use information we collect. Your continued use of our Web site following the posting of changes to these terms will mean you accept those changes. Regardless of later updates, we will never use the personally identifiable information you submit under this current policy in a new way without first providing you with an opportunity to opt out or otherwise prevent that use.

LEGAL DISCLAIMER

We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site or we believe such disclosure is necessary to protect and defend the rights, property or safety of Borneo Nature Tours Sdn. Bhd., our users or others.

EMAIL LINK

We use the email links located on our Web site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. This information is used to respond directly to your questions and comments. We may also file your comments to improve our Web site, or review and discard the information. We will not share your personal information with third parties without your express permission.