Privacy Policy

Privacy Policy

At Borneo Rainforest Lodge, safeguarding your privacy holds utmost importance. We deeply respect and value your privacy, including any Personal Data we collect from you through various channels, encompassing our website,, social media platforms, and any other websites under our ownership.

Borneo Rainforest Lodge is unwavering in its commitment to securing the Personal Data you entrust to us. We adhere rigorously to all applicable legislation, including the Malaysian Personal Data Protection Act (PDPA) 2010 and the EU General Data Protection Regulation (GDPR) 2016.

We kindly request you to dedicate some time to peruse our Privacy Policy notice. By utilizing our website and the services we provide, you signify your consent to the use of your Personal Data as described herein, encompassing how we process and manage your personal data at Borneo Rainforest Lodge.

Continued use of our website and services implies your acceptance of our Privacy and Personal Data practices. 

Type of Personal Data We May Collect

We may request various forms of Personal Data from you, including but not limited to:

  • Full name
  • Gender
  • Age
  • Date of Birth
  • Occupation
  • Nationality
  • Information for identity verification: Passport number or identity card number
  • Contact details: Email, phone number, and home address
  • Payment details: Banking information and credit card details
  • Travel preferences
  • Insurance details
  • Dietary requirements
  • Medical records
  • Comments, feedback, and trip evaluations

Travel details are also included, such as:

  • Flight information: Airlines, flight number, time of arrival and departure
  • Travel period
  • Check-in and check-out dates
  • Number of rooms requested
  • Pick-up and drop-off time and dates
  • Number of passengers
  • Name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers

The Personal Data or any other information pertaining to your personal details should be provided by you or someone personally authorised by you to make or inquire about a booking with us. We obtain your consent through:

  • Written permission via email, online booking form, fax, mail, or social media
  • Third-party consent (e.g., from a travel agent on your behalf or a passenger/traveler booking on your behalf to whom you’ve provided your Personal Data)
  • Verbal permission

Purpose of Collecting Your Personal Data

The Personal Data we collect serves the following purposes:

  • Facilitating your travel, accommodation, and tour bookings
  • Assessing your eligibility for our products and services
  • Providing customer service and support
  • Ensuring your safety and security during your time with us
  • Preparing your travel itinerary, invoice, and processing transactions
  • Communicating with you about our services, products, and offers
  • Enhancing our services, product offerings, and content
  • Providing updates, analysing site usage and trends
  • Conducting internal accounting of our business
  • Managing daily operations and administration of our services and facilities related to the products we offer
  • Fulfilling other purposes required by regulations, laws, guidelines, and relevant authorities

Please rest assured that we collect your Personal Data with transparency and consent. We also inform you about why we collect your Personal Data and how it will be used.

Personal Data Protection

At Borneo Rainforest Lodge, we uphold the security and integrity of your Personal Data. We do not disclose any client’s Personal Data publicly or to third parties, except when mandated by law.

The data we collect from you is retained only for the duration necessary to provide the requested service. However, should your data be deleted, you may need to provide it again when needed.

As our client, all your Personal Data is stored in secure databases protected against unauthorised access through encryption mechanisms, firewalls, and passwords. While we take rigorous measures to protect your Personal Data, please exercise caution when transmitting it over the internet, as internet data transmission cannot be guaranteed to be fully secure.

Access to your personal and private data is limited to authorised employees of Borneo Nature Tours and third-party suppliers who require your information for travel and related services, such as transportation, accommodations, tours, special dietary requirements, and tour guides. 

Our policies and procedures on Personal Data and Privacy Protection are communicated to our employees, third-party suppliers, and partners, with strict compliance ensuring the security of your Personal Data. Unauthorised access and/or disclosure of client information are strictly prohibited.

If you do not consent to the use of your Personal Data for receiving Borneo Nature Tours services and marketing materials, kindly inform us, and we will proceed to remove your details from our systems. Failure to do so implies your agreement and acceptance of the terms in our Personal Data Privacy notice.

Retention of Your Personal Data

Your Personal Data will be retained no longer than necessary, meaning we keep it until it’s no longer needed. 

Typically, all Personal Data is stored until the end of a tour or when our service is no longer required. However, certain information is retained for internal accounting purposes, which may last up to seven years as per government requirements for the Revenue Department. Booking information may also be retained for up to 10 years for potential claims.

The following Personal Data or information will be retained:

  • Full name
  • Nationality
  • Occupation
  • Birth date
  • Gender

Other information will be deleted from our systems. Please note that Personal Data may also be retained through cookies based on customer consent. Refer to our Cookie Policy for more details.

Failure to Provide Personal Data

Failure to provide the requested Personal Data may prevent us from delivering the services you requested and result in incomplete transactions, preventing participation in tours, transfers, or purchases from our store. 

If you have paid a deposit but later refuse to provide the necessary information (e.g., passport details) needed for processing the booking, we may need to cancel your booking, and a refund will be issued based on our cancellation terms.

If you have questions about providing your Personal Data when booking or dealing with, please contact us. You can still contact us or browse our website without providing your information.

Accessing Your Information and Contact Information

As our client, you can request access to, view, update, and correct your Personal Data, subject to certain limitations. To do this, email us or fill out our online contact form on our website at

If you wish to review or verify the Personal Data or information you provided, determine to whom your Personal Data was disclosed, or amend or delete any Personal Data information, please get in touch with us in writing.

You may withdraw your consent to our use of your Personal Data at any time, subject to legal restrictions and in compliance with the General Data Protection Regulation. However, withdrawal of consent may affect our ability to provide the requested product or service.

The Privacy Policy of our agency partners and other third parties may differ from ours. If you booked through a third party or agent, please contact them regarding access, amendment, or deletion of any Personal Data information they may have.

Privacy Policy Changes

Borneo Rainforest Lodge reserves the right to amend this Privacy Policy as required by law or changes in our business. Any changes to this policy will be updated on our website at 

With this, you acknowledge and agree to the terms and conditions of Borneo Rainforest Lodge’s Privacy Policy and consent to the use of your Personal Data in the manner as well as for the purposes specified in the Privacy Policy.

How to Contact Us?

Write to us or call us at +6088-267637

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